Frequently asked questions
Select the desired services, check your cart, make your payment online and receive your confirmation by email.
Yes. You can book a flight, a hotel, a car rental, a cruise or a transfer individually.
Yes. You can freely combine several services according to your needs.
Your reservation is confirmed once the payment is validated and the confirmation sent by email.
The available payment methods are displayed at the time of booking.
Depending on the offers available, payment in installments may be offered via a specialized partner.
Yes. Payments are processed by specialized providers using security systems compliant with international standards.
Modifications depend on the conditions of the service provider concerned and availability at the time of request.
Cancellation conditions are defined by each service provider and are indicated before the reservation is validated.
Some services are refundable, others are not. The applicable conditions are displayed before your payment.
No. Travel insurance is optional.
Yes. We strongly recommend taking out insurance covering cancellation, assistance and repatriation.
Yes. You are free to take out insurance with the insurer of your choice.
It depends on your destination. It is your responsibility to check the entry requirements of the country concerned.
Some destinations require a visa. We recommend checking the formalities before your departure.
The responsibility for the validity of travel documents lies with the traveler. No refund can be granted in case of denied boarding or entry into the territory.
It depends on the airline and the selected fare.
In most cases, yes, subject to the airline's conditions.
Email: contact@lesvoyagessurmesure.com
Phone: 09 74 30 90 43
Phone: 09 74 30 90 43
We strive to respond to all requests as soon as possible.
No. Les Voyages sur Mesure acts as an intermediary allowing the booking of services from third-party providers.
Each provider is responsible for the services it provides (airline, hotel, car rental company, cruise line, etc.).
We allow you to easily compare and book tourist services worldwide while benefiting from a simple, secure and transparent platform.
We offer destinations worldwide, subject to the availability of our partners.
Documents are generally sent by email and in your customer area after confirmation of your reservation.
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