The company LES VOYAGES SUR MESURES – FZCO, registered under number 67992, whose headquarters are located at IFZA Business Park, Dubai Silicon Oasis, United Arab Emirates, offers a platform for booking travel services.

These General Terms and Conditions of Sale (GTC) govern the use of the website and reservations made by customers.

LES VOYAGES SUR MESURES acts exclusively as a technical intermediary and a platform for connecting travelers.

• does not sell any services in its own name
• is not a travel organizer
• does not constitute a tourist package

Each service booked gives rise to a direct contract between the Client and the service provider concerned.

The Client expressly acknowledges this intermediary role during the booking process.

The client can book via the site:

• flights
• hotels
• shuttles / transfers
• car rental
• cruises
• activities

The services can be booked individually or freely combined by the client.

These services are independent and do not constitute a tourist package.

The reservation takes place online:

• Selection of services
• Cart verification
• Acceptance of the GTC
• Payment
• Confirmation

The reservation becomes firm and final after payment validation.

The Client is responsible for the accuracy of the information provided (identity, dates, documents).

Prices are displayed before validation and depend on the service providers.

They may change according to:

• availability
• pricing conditions
• suppliers

The final price is the one validated at the time of payment.

Payment is made online via the means offered on the site.

LES VOYAGES SUR MESURES acts as a collection intermediary on behalf of the service providers.

Payment in installments

Split payment may be offered via an external partner.

In this case:

• the contract is concluded directly between the client and the partner
• LES VOYAGES SUR MESURES does not intervene in the acceptance
• no refusal can engage its responsibility

Payments are secured via specialized providers.

Security measures (strong authentication, anti-fraud control) may be implemented.

It is strongly recommended to take out insurance covering in particular:

• cancellation
• assistance
• repatriation

Insurance may be offered after booking via a partner.

The client remains free to subscribe, refuse or choose another insurer.

In the absence of insurance, the client alone assumes the financial consequences related to a cancellation or any incident.

Cancellation conditions depend exclusively on the service providers.

Some services may be:

• non-refundable
• non-modifiable

The client accepts these conditions before payment.

Any modification depends on the service providers, their availability and their conditions.

Fees may apply.

Dated travel services do not benefit from the right of withdrawal.

LES VOYAGES SUR MESURES acts solely as an intermediary.

• the execution of services
• delays or cancellations
• modifications
• administrative decisions
• weather conditions

Responsibility lies exclusively with the service provider concerned.

The company may provide technical assistance relating to the use of the platform.

It does not intervene in the execution of services.

The client is responsible for:

• their travel documents (passport, visa, etc.)
• their health obligations

No refund can be granted in case of non-compliance.

Any complaint must be addressed to customer service within a reasonable time.

The Client agrees to contact LES VOYAGES SUR MESURES as a priority before any procedure or bank dispute.

Any fraudulent or abusive use of the service may result in:

• suspension of access to the site
• cancellation of reservations
• possible legal proceedings

The Client agrees not to abusively dispute a payment with their banking institution.

Any unjustified dispute may result in management fees and appropriate actions.

Computer records kept by LES VOYAGES SUR MESURES constitute proof of the transactions carried out.

The data collected is used for:

• managing reservations
• customer relations

The processing complies with applicable regulations, in particular for European customers.

These GTC are subject to the law of the United Arab Emirates.

However, in accordance with the applicable rules on consumer protection, this provision does not deprive customers residing in the European Union of the mandatory rights they enjoy under the legislation of their country of residence.

In the event of a dispute, an amicable solution will be sought as a priority.

Failing an amicable agreement, the dispute may be brought before the competent courts in accordance with the applicable legal rules.

Any reservation implies full acceptance of these GTC.